For Moms

FAQ’s

  • We built the company we wished was available when our son was born; a company that provides a whiteglove service (you meet your Infant Care Specialist prior to your wife's delivery, your Infant Care Specialist is exclusively assigned to your family, we do the extras like clean the bottles and pump parts, fold Baby's laundry, empty the diaper pail, tidy the nursery, have coffee/tea waiting for you in the morning) and is convenient (Rested mobile app, seamless communication, autodraft billing, helpful website and ancillary resources).

    We also value all stakeholders, including the Infant Care Specialist, to provide the best care to your newborn. We ensure our Infant Care Specialists have a safe and professional work environment by running background checks on the parents and through a parent code-of-conduct. This seems simple, but it is not uncommon for "night nurses" in the industry to be treated poorly. Our Infant Care Specialists work with Rested because they know we partner with great parents. We take care of them so they take amazing care of your baby and you.

  • Well, do you want to feel like superwoman? Yep, I did too! While you might think breastfeeding makes an infant care specialist obsolete, the opposite is true. If you're breastfeeding, your infant care specialist will bring the baby to you. You breastfeed the baby and the infant care specialist will take the baby as soon as they are done. The infant care specialist will burp, change, and swaddle your baby and rock them back to sleep. That means you are continually well-rested while on the breastfeeding journey, and that helps you persevere through the challenges it might bring (plus succeed in so many other things because you aren’t holding your eyelids open!).

  • I recommend making plans as soon as you find out you're pregnant and start planning your registry. Why? It helps to ensure that one of our baby whisperer extraordinaires will be available for you (and eases the mind during those days leading up to delivery).

  • Yes, the same infant care specialist will become a regular on your Ring camera! The only time you might have a fill-in is if your infant care specialist is out sick or something similar. In those situations, the new-to-you infant care specialist will be briefed on your family and have all of the important information via the app.

  • Yes, we take all precautions.

  • Rested infant care specialists all have a background in childcare, extensive training and are CPR certified. We’ll also send you a bio to get to know them before your first meeting.

  • We totally understand and will do our absolute best to accommodate. Just give us a call, and we will get the ball rolling today.

  • We have an app. Our infant care specialists take notes on your baby through the night (diapers, bottles, sleep, etc.) for you to review the next day.

  • Here’s the thing, this is an investment in your health (your physical recovery will go more smoothly when you’re getting adequate sleep), your marriage (it is dramatically easier to care for a crying baby, and each other when you’ve slept the night before), yourself (self-care is a real thing), and most importantly, your baby (our infant care specialist is literally watching your baby through the night).

    Our hourly rate is $29/hr., and we offer four, five, or six nights a week. If you choose four nights a week, we offer a 10 hour shift. If you choose five or six nights a week we offer either a nine or ten hour shift. Is that a lot of money? Absolutely. But when you’re in those early days it is worth every penny.

    Don’t be shy to ask your parents or in-laws to help financially… no matter what your mom or mother-in-law says, staying up with the baby loses its appeal after a few nights (and you’re going to want her help during the day).

    “My husband and I planned on having our infant care specialist 4 nights a week for 8 weeks, but ended up doing 6 nights a week for 5 months because it was so helpful to us.”

    The Investment

  • Yes, Dependent Care Flexible Spending Accounts (FSA) is a pre-tax benefit account that can be used for eligible dependent care services such as Rested. You can find more information here.

    As parents, our next question was "Can I use money from my HSA?". Unfortunately no. We couldn't believe it either. Currently, only services that qualify as "medical care" for the mother or child are eligible. If this changes we'll be the first to let you know. On the bright side, here are a few of the related items that are eligible for HSA: birthing classes, body restoration techniques, breast pump and supplies, breastfeeding classes, chiropractor treatment, doula medical services and prenatal vitamins.

  • If you can afford it, yes. If not, then beg, borrow and steal. All kidding aside, I’m sure your parents and in-laws would love to help out financially if needed. No matter what your mother says, staying up through the night with a newborn loses its appeal after a few nights. You will be happy your mom is well-slept so that she can help care for (and enjoy) your baby during the day.

  • • The infant care specialist stays in baby’s nursery next to the crib throughout the night caring for your baby. When your night care specialist leaves the nursery to clean bottles, pump parts, empty the diaper pail, make you coffee before you wake up, fold the baby’s laundry, etc., she will have the baby monitor with her.

    • You do not need to provide anything except a safe and respectful work environment.

  • The infant care specialist helps with older siblings by making sure that you and your newborn are taken care of and good to go. That’s not to say if your toddler is in the kitchen and needs help with a bowl of cereal or turning on the iPad that our infant care specialists aren't happy to help. Absolutely! However, their main priority is making sure you and your newborn are getting all of that careful attention needed in those first days and weeks.

  • Our minimum is 4 nights a week for 6 weeks, but most families choose to stay with their Rested infant care specialist between 3 and 6 months.

  • This is a common complaint we hear from some parents... "my night nurse told me the process she was going to use to care for our baby, and I didn't feel like I had much input".

    This is not how Rested operates. Rested Infant Care Specialists are experienced and go through the Rested training process, but the way we care for Baby is a partnership. We provide regular feedback on Baby's progress and make suggestions to improve Baby's sleep, but ultimately you make the final decision. The only thing we do not compromise on is that Baby sleeps in a swaddle, on their back with nothing else in the crib. The methodology is called "Back is Best".

  • We believe the best way to care for newborns is by providing your family with the same Rested infant care specialist each night to build familiarity with your family, your baby, and even your fur babies. For us to provide you with the same infant care specialist, we need to ensure full-time hours so that your family is the sole focus. My husband and I became close with our infant care specialist and our baby became very comfortable with her so the nighttime routine was seamless. Our infant care specialist explained that when infant care specialists are rotated between families only doing a few nights a week it leads to inconsistent work which forces many infant care specialists to get a second job (usually during the day). We want to ensure that your family is best taken care of with an infant care specialist that is working full-time for you and shows up fully rested and focused to take care of your most precious possession in the world, your newborn.

  • Absolutely, we aren't there every night and there is plenty of time to bond with the baby on nights when your night nurse isn't there, and also when you are well rested during the day!